Job Description

Cities & Places At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Jacobs is seeking a Zone Manager to join our team at the Atlanta International Airport, in Atlanta, GA.  This is a frontline leadership position within the AAT project responsible for overseeing all reactive maintenance operations occurring within an assigned geographic “zone” consisting of multiple concourses at Hartsfield-Jackson Atlanta International Airport. The Zone Manager provides daily direction, coordination, and quality oversight to ensure rapid and effective response to customer-reported issues, operational disruptions, and unplanned maintenance needs within the zone.

This position requires maintaining strong communication with frontline teams, client representatives, and airport stakeholders while ensuring compliance with safety initiatives and the AAT project’s ISO 9001:2015 certified quality management system. Work is primarily performed on-site during normal business hours; however, night, weekend, and extreme weather support may be required to maintain service continuity.

Essential Job Functions

1. Ensure all team members within the zone follow BeyondZero health, safety, environmental, sustainability, and required safety training standards during reactive maintenance operations.

2. Participate in daily client communications and oversee the investigation and resolution of immediate issues that may arise following such communications.

3. Oversee daily reactive maintenance response, ensuring prompt dispatch, prioritization, resource coordination, and customer communication for unplanned work.

4. Serve as the primary on-site leader for trade and vendor personnel performing reactive repairs and troubleshooting within assigned concourses.

5. Identify out-of-scope projects within the zone and coordinate with the respective Trade Superintendent. 

6. Monitor real‑time work order activity and coordinate with Trade Superintendents to ensure timely, accurate completion of work orders and all required documentation. Proactively generate work orders for issues identified within the zone.

7. Conduct routine field presence through inspections, walk-throughs, and direct engagement with technicians to validate repair quality and operational readiness.

8. Coordinate with the Operations Manager to communicate emerging issues, repeated failures, operational risks, or resource constraints affecting the zone.

9. Lead initial incident reviews, support root cause investigations, and implement corrective guidance with a focus on improving response and service continuity. Coordinate with the Quality Manager on the 8D problem‑solving process to identify service interruption impacts, root causes, and corrective actions.

10. Assist in troubleshooting complex operational problems impacting systems and equipment within the zone, providing technical direction to maintenance teams.

11. Support manpower planning and resource deployment to ensure adequate staffing levels for reactive response, including extreme weather operations and airport events.

12. Drive customer service excellence by ensuring timely communication, professional conduct, and consistent delivery of high‑quality repair services.

13. Coach, mentor, and support technicians and frontline personnel to reinforce best practices, technical competency, and teamwork within the zone.

Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you - and deliver the world’s most challenging Facilities Services projects, together.  

#omfs #ourjacobs #LI-PH2

Here's what you'll need

• Three to five years of leadership, craft, trade, or operations and maintenance experience in an industrial, aviation, or institutional environment.
• Demonstrated commitment to Jacobs BeyondZero safety principles and safe work practices.
• Strong communication, writing, situational awareness, and problem‑solving skills.
• Technical competence in one or more trade specialties (electrical, HVAC, plumbing, mechanical, fire suppression, etc.) with the ability to support troubleshooting and field decision‑making.
• Ability to manage multiple real‑time priorities and guide crews toward rapid, quality-focused resolution of reactive maintenance needs.
• Ability to analyze reactive maintenance data, identify trends, and prepare clear, concise reporting that communicates findings, risks, and operational impacts to project leadership and the client, including routine operational shift reporting
• Proficiency with Office 365, EAMS platforms, and other Jacobs project management tools.
• Demonstrated ability to lead high‑performing teams and maintain a service‑focused culture.  
• Demonstrated skill and ability to lead and build resilient, high performing teams committed to client goals and superior service delivery.

Ideally, You’ll Also Have

• Bachelor’s degree preferred.
• Five or more years management or combined experience with craft, trade, operations and maintenance responsibilities in a large industrial, institutional, public/private sector, aviation, manufacturing, or similar facility preferred.
• CFM, PMI, or similar certification preferred.

Working Conditions

Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.

Posted Salary Range: Minimum

75,300.00

Posted Salary Range: Upper

102,900.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $75,300.00 to $102,900.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on March 12, 2026. This position will be open for at least 3 days.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Locations

City State Country
Atlanta	Georgia	United States
Atlanta	Georgia	United States

Job Tags

Full time, Work at office, Immediate start, Shift work, Night shift, Weekend work

Similar Jobs