Job Description

The Product Support Sales Representative is responsible for building and maintaining strong relationships with both new and existing customers, with a specific focus on supporting the parts and service departments. This role reports directly to the Regional Operations Manager and plays a key role in driving customer satisfaction, retention, and overall business growth.

WORKSHIFT
Monday – Friday, 7:00 AM – 5:00 PM

WHAT’S IN IT FOR YOU?

• Competitive salary

• Company Vehicle +   Fuel Card & Full Maintenance program

• Comprehensive Benefits Package – Medical, Dental & Vision coverage for you and your family

• Retirement Savings Plan with employer-matched 401(k)

• Generous Time Off – 3 weeks PTO plus 10 paid holidays annually

• Product Support Commission Program - earn more for your performance

• Career Growth Opportunities – access to training, development programs, and advancement paths

• A Supportive Culture - Join a welcoming, inclusive team that is committed to supporting employee growth and development  

KEY RESPONSIBILITIES

• Build and Maintain Customer Relationships – Establish and strengthen relationships with new and existing customers to drive loyalty and retention

• Drive Revenue Growth – Focus on aftermarket parts and service sales to meet and exceed targets

• Customer Equipment Inspections : Perform in-depth inspections to assess customer needs and provide tailored solutions.

• Product Training for Customers : Conduct product demonstrations and training to ensure customers fully understand product features and benefits.

• Provide Technical Support – Respond to customer inquiries with timely, effective solutions to maintain high satisfaction

• Manage CRM Activity – Accurately track customer interactions, opportunities, and updates within the CRM system

• Understanding and Meeting Customer Needs : Proactively identify customer challenges and offer solutions that align with their business objectives.

• Identify and Generate Leads : Source new business opportunities through networking, research, and referrals.

• Collaborate with Other Departments : Work closely with the parts, service, and sales teams to deliver comprehensive customer solutions.

OUR IDEAL CANDIDATE HAS:

• 5-10 years of experience in the Heavy Equipment / Environmental Equipment Industry , with specific exposure to the sweeper, sewer, or environmental side of the business .

• Proven track record of generating profitable results at the branch level and strong understanding of product support practices, administrative processes, and financial management.

• Bachelor’s Degree in a business-related field, or equivalent experience in lieu of a degree.

• Extensive Product Knowledge and Expertise in heavy and environmental equipment, including knowledge of sweeper, sewer, and related environmental equipment .

• Strong Communication Skills , both verbal and written, with the ability to effectively engage with customers and internal teams.

• A valid driver’s license with a clean driving record.

• Strong organizational and time management skills with the ability to prioritize and perform in a fast-paced environment

• Ability to work independently and make sound, ethical decisions while managing customer assignments and time effectively.

• Team-Oriented : A collaborative mindset with the ability to work effectively with various departments to meet customer needs.

• A strong customer-first attitude with the ability to provide exceptional service in all interactions.
  
   

Chadwick-BaRoss, Inc. and Thompsonrolec Enterprises is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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