Are you the person who refuses to lose a deal? Do you thrive in high-stakes conversations where your ability to listen, build trust, and overcome objections makes the difference between a cancellation and a closed sale?
At Semper Solaris, we’re looking for a Retention Specialist (Save Desk) who can step in when customers are on the verge of canceling and turn those moments into wins, for the customer and the company. You’ll work exclusively with warm, existing customers who have already signed but are reconsidering. Your job is to understand their concerns, reinforce value, and confidently guide them back to moving forward.
Semper Solaris is a privately-owned, financially stable leader in Solar, Battery Storage, Roofing, HVAC, Windows & Doors, and Home Energy Efficiency services, with locations across California, Texas, Arizona, Florida, and beyond. We are redefining customer experience—and our retention team is critical to that mission.
Why Top Performers Choose This Role:
All warm opportunities – no cold calling, no prospecting
High-impact role directly tied to company revenue
Base pay + uncapped commission/bonus structure tied to saves
Top performers can earn $100K–$200K+
W2 position with full benefits (rare in this space)
Fast-paced, competitive, and highly rewarding environment
Work with multiple product lines (Solar, Roofing, HVAC, etc.)
Clear path to leadership within a growing organization
What You’ll Do:
Handle inbound cancellation requests and at-risk customers
Identify root concerns (price, timing, product, trust) and overcome objections
Rebuild value and confidence in the customer’s decision
Collaborate with sales, operations, and leadership to resolve issues
Negotiate and present solutions that keep deals moving forward
Track interactions and outcomes in CRM with strong attention to detail
What You Bring:
Two (2)+ years of inside sales, retention, or save desk experience (solar or home services strongly preferred)
Proven ability to save deals, overcome objections, and close under pressure
Strong emotional intelligence and active listening skills
Confident, persuasive communicator who can control a conversation
Resilient mindset, you don’t take “no” at face value
Tech-savvy and comfortable working in CRM systems
Full Benefits Package Includes:
If you’re ready to grind, close, and maximize your earnings, apply today and build your high-earning future with Semper Solaris.
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