Job Description

The Hilton Chicago is a centrally-located luxury hotel. A hotel landmark that overlooks Grant Park, Lake Michigan, and the Museum Campus, in a magnificent location, combined with warm service and a full menu of amenities. Seeking highly motivated, professional, people with a passion for providing exceptional customer service to join the team as a Host/ Hostess (Part Time) 

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs
• Seat guests and manage the seating chart
• Monitor restaurant activity to determine seating and dining flow
• Perform opening and closing duties, as needed
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Ensure knowledge of menu
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

Shift pattern: Person must be able to work a flexible schedule that includes AM, PM, weekends and holidays.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Pay Rate: The hourly rate upon hire is $19.88

After completion of 90 days of employment, the rate will increase to $22.53.

After completion of 1 year of employment, the rate will increase to $26.50 or the applicable Union rate at the time.

The Benefits

Hilton is proud to support the mental and physical wellbeing of all team members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Complimentary meals in the Team Member Restaurant

• Complimentary access to the Hotel Athletic Club

• Medical insurance coverage – for you and your family – subject to Collective Bargaining Agreement rules

• Paid Vacation and Sick or Personal Days, based on Collective Bargaining Agreement rules

• Go Hilton Hotel Discount program: 100 nights of discounted hotel stays

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Continuing Education opportunities

• Career growth and development

• Recognition and rewards programs

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