Job Description

⭐ Now Hiring: Patient Service Representative (Healthcare)

Greenville, SC | 100% On Site

Full Time | Monday through Friday | 8:00 AM to 4:30 PM

Join a healthcare team that helps improve lives every single day.

MedBridge Healthcare is a nationally recognized leader in sleep medicine services, partnering with hospitals, physician practices, universities, and healthcare systems across the country. We are currently looking for a dependable, detail oriented, and patient focused Patient Service Representative to join our growing Greenville team.

If you thrive in a fast paced environment, enjoy helping others, and take pride in providing excellent customer service, this could be the perfect opportunity for you.

What You Will Do

As a Patient Service Representative, you will serve as a key point of contact for patients, referral sources, and healthcare partners. This role plays an important part in ensuring patients receive timely and accurate support throughout the scheduling and intake process.

Responsibilities include:

⭐ Answering a high volume of incoming calls professionally and efficiently

⭐ Scheduling patient appointments and managing intake information

⭐ Collecting and verifying patient demographic and insurance information

⭐ Entering accurate information into electronic medical record systems

⭐ Assisting patients with appointment and account related questions

⭐ Verifying insurance coverage and authorization requirements

⭐ Communicating with physician offices and referral sources regarding patient information

⭐ Screening calls and documenting detailed messages when needed

⭐ Supporting administrative and operational tasks as assigned

✅ What We Are Looking For

✔ High school diploma or GED required

✔ 2 to 3 years of customer service, scheduling, or data entry experience

✔ Healthcare, medical office, or call center experience strongly preferred

✔ Familiarity with medical terminology preferred

✔ Strong multitasking and organizational skills

✔ Professional communication and phone etiquette

✔ High level of accuracy and attention to detail

✔ Ability to work independently in an office environment

✔ Reliable attendance and punctuality are essential

⚠️ Attendance Expectations

This role includes a 90 day probationary period with strict attendance expectations. No missed days, late arrivals, or early departures are permitted during this period unless otherwise approved. Consistency and dependability are critical for success in this role.

What We Offer

✨ Medical, dental, and vision insurance

✨ Paid time off

✨ 401(k) with company match

✨ Stable full time schedule

✨ Supportive and collaborative team environment

✨ Opportunity for long term career growth within a respected healthcare organization

If you are ready to join a company that values reliability, teamwork, and patient care, we encourage you to apply today.

Equal Opportunity and Compliance Statements

STATEMENT OF POLICY: MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay).

EMPLOYMENT ELIGIBILITY: This employer participates in E Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

REQUIREMENTS

✅ What We Are Looking For

✔ High school diploma or GED required

✔ 2 to 3 years of customer service, scheduling, or data entry experience

✔ Healthcare, medical office, or call center experience strongly preferred

✔ Familiarity with medical terminology preferred

✔ Strong multitasking and organizational skills

✔ Professional communication and phone etiquette

✔ High level of accuracy and attention to detail

✔ Ability to work independently in an office environment

• ✔ Reliable attendance and punctuality are essential

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