Job Description

Job Overview
The Interpreter Services Coordinator oversees the daily operations of the Interpreter Services Department and manages a team of staff, per diem, and contract interpreters. This role is responsible for coordinating interpreter scheduling, supervising interpreters, supporting recruitment and training, and ensuring high-quality language services for clients. The Coordinator works closely with leadership to establish departmental goals, monitor budgets, and maintain efficient and responsive interpreter services.

Position Responsibilities

• Supervise the Interpreter Scheduler and collaborate on scheduling interpreters and resolving scheduling issues
• Work with other staff on evaluation, interview, and hire of prospective interpreters
• Monitor interpreters’ performance and provide ongoing training and supervision to ensure quality service delivery and adherence to professional standards
• Provide information about House of Languages to new customers and train them on the use of the online scheduling portal
• Promote an inclusive team environment with an emphasis on fostering high quality interpreting skills and customer services
• Effectively manage and prioritize the work to meet the customer, interpreter, and House of Languages needs
• Develop quarterly reports as requested by the CEO
• Additional responsibilities include but are not limited to interpreting and assistance with general and administrative office tasks

Required Qualifications, Skills & Experience

• Bachelor’s degree or higher
• Fluency in a language other than English
• Excellent writing and verbal communication skills
• Strong computer skills, including proficiency with Microsoft 365
• Must be extremely detail oriented, organized, and have excellent problem solving and analytical skills
• Ability to communicate clearly and effectively with people of diverse age groups and social, cultural, economic, and ethnic backgrounds and maintain professionalism in all situations
• Outstanding customer service skills
• Honesty and integrity
• Perseverance, strong team spirit and proactive attitude

Desired Qualifications, Skills & Experience

• Education or work experience in language-related fields such as linguistics, teaching, translation, or interpretation
• Knowledge of medical or legal terminology

Benefits

• Four weeks of paid time off (PTO)
• Paid birthday off, 12 holidays, and 5 summer Fridays
• Health Reimbursement Arrangement (HRA)
• Employer retirement contributions
• Life insurance
• Paid parental leave and a paid family and medical leave policy

To Apply
Please send your resume and cover letter to [email protected].

Job Type: Full-time

Pay: $58,500.00 - $65,000.00 per year

Benefits:

• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• Do you currently live in Southern Maine and can commute to work in Portland?
• This is an on-site position in Portland. Are you willing to work full-time in person?
• This position requires fingerprinting and a background check. Are you willing to undergo these?

Education:

• Bachelor's (Required)

Language:

• a language other than English (Preferred)

Work Location: In person

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