Job Description

Desktop Support Analyst â Consultant ð Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after onboarding)

Responsibilities

Provide Tier 2 end-user support across Windows, MacOS, laptops, PC hardware, Office 365, VMware VDI, Active Directory, SCCM, MFPs, and productivity tools (Adobe, Webex, Slack)
Support users via phone, email, in-person, and chat; document all activity in Jira Service Desk
Escalate complex issues to Tier 3 and cross-functional teams as needed
Deliver onboarding support â equipment setup, login assistance, and new user orientation
Perform ongoing maintenance including software licensing, endpoint vulnerability management, and asset recycling
Handle all user information with strict confidentiality; report any misuse immediately

Required

Strong customer service and communication skills
Experience troubleshooting hardware, software, and connectivity issues
Proficiency with Microsoft Office, Active Directory, and ticketing systems
Ability to work collaboratively in a team environment

Preferred

Formal training or equivalent hands-on experience in a desktop support role

Details Schedule: MâF, 8amâ5pm Start: Mid-April | Location: On-site to start, transitioning to hybrid

Job Tags

Full time, Contract work, Work at office, Immediate start

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