Job Description

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.

We are looking for an individual who:

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview : Under the direction of the Director of Services, the Cybersecurity Analyst is responsible for protecting our internal and external customers as a member of our high touch, customer centric team. The Cybersecurity Analyst will be exposed to many different technologies, compliance frameworks, and cybersecurity methodologies. As such, they will not be expected to know everything, but expected to be resourceful in finding solutions.

Essential Functions

• Review, investigate, and respond to alerts from: Antimalware, Web Security, Endpoint Detection & Response (EDR), Data Loss Prevention (DLP), Application Control, Device Control, Device Encryption, Network Security Monitoring (NSM), Mobile Device Management (MDM), E-mail Protection, Security Awareness Training, and other Cybersecurity Solutions - Yes, some of our customers have all these and more in place.
• Triage alerts and utilizes knowledge, experience, policies, and information gained during investigations, to declare incidents when necessary to protect customer environments.
• Perform response actions on incidents to include Containment and Eradication on monitored customer environments, devices, and services.
• Review information in customer reporting packages, and compile customer reporting packages.
• Periodically review customer reporting packages with customers and answer questions regarding information contained in reporting packages.
• Work with security service partners to resolve service. issues, perform investigations, and ensure continued monitoring of customer environments.
• Coordinate with internal and external stakeholders on incidents and to validate alerts.
• Support necessary compliance activities.
• Characterize and analyze network traffic, system logs, and event logs to identify anomalous activity and potential threats to resources.
• Updating (Tuning) of rules and signatures (e.g., intrusion detection/protection systems, antivirus, content blacklists, etc.) for specialized cyber defense applications.
• Support the creation of after action and incident reports.
• Document incident actions and investigation information in appropriate systems.
• Support and adhere to our company's core values.
• Maintain professional appearance and conduct at all times.
• Adheres to company work practices.
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
• Documents work processes as required.
• Performs other duties as assigned.

Qualifications

• Minimum 3 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Punctual, dependable, goal oriented, and able to receive constructive coaching.
• Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER

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