Call Center Representative (Remote) - Federal Law Enforcement - El Paso, TX Job at Universal Strategic Advisors, El Paso, TX

ZDFmY2o3enJFT0YrR1dXdUVrcVVCVFAxN0E9PQ==
  • Universal Strategic Advisors
  • El Paso, TX

Job Description


US Advisors is seeking   Remote  Call Center Representatives (based in El, Paso Texas)  to support a federal law enforcement client in a 24/7 mission-critical contact center environment . Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Responsibilities
  • Answer and track high-volume inbound calls in a federal contact center
  • Document calls and prepare detailed reports in government systems
  • Conduct database and open-source intelligence (OSINT) research
  • Route and escalate calls according to operational procedures
  • Maintain accuracy while handling sensitive or law-enforcement related information
  • Other duties, as assigned 
Requirements

Required:
  • 3+ years of call center or contact center experience  
  • Associates Degree 
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 
  • Ability to work in a 24/7 operational environment, including nights and weekends
Preferred:
  • Experience operating in  federal, DHS, ICE, or law enforcement environments .
  • Prior experience supporting contact/call center environments.
  • Experience with 24/7 operational environments.
Compensation
The expected hourly rate is $21.00- $22.00.

Additional Information
  • Client: Federal law enforcement agency
  • Clearance Requirement: Must be eligible for Public Trust clearance
  • Work Schedule: Full-time, remote (work from home) position located in the El Paso, TX metropolitan area; supporting 24/7/365 operations
  • Start Date: Immediate upon background approval
About US Advisors
US Advisors is a professional services firm providing  mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Equal Employment Opportunity Statement

US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Job Tags

Remote job, Hourly pay, Full time, Work at office, Night shift

Similar Jobs

Crunch Fitness - CR Holdings

Social Media Specialist Job at Crunch Fitness - CR Holdings

 ...Social Media Specialist (On-Site HQ office- Tampa, FL) Here We GROW Again! Are you a creative storyteller with a passion for fitness, social media, and making brands come alive online? If so, this is your moment to shine! CR Fitness is one of the fastest-growing... 

Wenger Construction, Inc.

Northern Commercial Siding Installer Job at Wenger Construction, Inc.

 ...At Wenger Construction, Inc. , were more than a roofing and siding company were a family-owned team that believes in doing things...  ...is looking for a skilled and motivated Commercial Siding Installer to join our team. This role plays a vital part in ensuring high... 

Amazing Care Home Health Services

Pediatric Home Health Nurse RN LVN Job at Amazing Care Home Health Services

 ...Key Responsibilities : Provide private duty nursing care to pediatric patients in their homes. Administer medication, treatments, and...  ...medical records system. Qualifications : Active RN License. Current BLS Certification. Valid Driver's License... 

Xometry

Senior Director, Sales - Public Sector Job at Xometry

 ...Senior Director, Sales - Public Sector to significantly expand our presence and drive revenue within the U.S. Federal, State, and Local government agencies, as well as educational institutions. This is a critical leadership role that requires a deep understanding of public... 

Always Best Care Senior Services - Southlake/Denton

Live-In Caregiver needed in Denton County, Texas Job at Always Best Care Senior Services - Southlake/Denton

We are seeking a couple of live-in caregivers to work with our clients in Denton County, Texas. Caregivers must pass both a background and drug screening test. Caregivers must have a valid driver's license, and we would prefer they have their own vehicle, but we could...