Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience. The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment. What You’ll Do (Key Responsibilities) Sales Leadership & Team Management * Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets * Conduct daily sales meetings, one-on-one coaching, and performance evaluations * Set expectations around lead handling, customer follow-up, and closing efficiency Used Vehicle Strategy & Performance * Manage used vehicle sales performance, including volume, front-end gross, and turn rate * Analyze market data, online pricing, and competitor activity to ensure competitive positioning * Work with leadership to establish sales goals and performance benchmarks Inventory, Merchandising & Pricing * Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging * Monitor recon timelines and coordinate with service to improve speed to market * Ensure vehicles are merchandised effectively online with competitive pricing and photos Customer Experience & CSI * Maintain a customer-centric culture focused on transparency and trust * Handle customer escalations professionally and ensure positive resolutions * Drive repeat and referral business through exceptional customer satisfaction Process, Compliance & Technology * Ensure compliance with dealership policies, processes, and lender requirements * Utilize CRM and DMS systems to track performance and manage sales pipelines * Support desking, structuring deals, and lender communications as needed What We’re Looking For (Qualifications) * 3–5+ years of automotive sales management experience, with a strong focus on used vehicles * Proven success managing used car inventory, pricing, and profitability * Strong leadership, coaching, and team-development skills * Excellent communication, negotiation, and interpersonal abilities * Working knowledge of dealership operations, finance, and inventory metrics * Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.) * Ability to thrive in a high-volume, performance-driven dealership * High standards of professionalism, integrity, and confidentiality Compensation & Benefits * Competitive compensation plan (salary + performance-based incentives) * Health, dental, and vision insurance * Life insurance options * 401(k) with company match * Paid time off * Career growth opportunities within a respected dealership group Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile? * Strong used vehicle inventory and acquisition strategy * Supportive leadership team and collaborative culture * High customer traffic and brand recognition * Opportunity to directly impact profitability and dealership growth Equal Opportunity Employer Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.
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